How do I pass verification?

In order to pass verification, please ensure that the name you provide us matches the name written on your government-issued ID. Refrain from using non-alphanumeric characters. Depending on your country of residence, you may use one or all of the following IDs: 

• national ID, 
• driver’s licence, 
• passport. 

Regardless of the document you decide to submit (be it national ID, driver’s licence, or passport), the document needs to be valid and current.  

Please ensure that when you take a photo of your document, all information is readable, all details are visible and not obscured in any way (such as for example, your full name, document number, for passports the MRZ number (the long string of characters at the bottom of the page) etc.).  

                    Photo of your document

Liveness check

As part of the verification process, you will be asked to complete a liveness check. Please follow the on-screen instructions and ensure that your face is clearly visible, well-lit, and not obscured. Avoid blurry images and ensure that you have a stable internet connection while completing the check.

Failure to follow instructions may result in your order being delayed or cancelled. We may, in some cases, ask you to resubmit a clear copy of your document. Please also note that creating the order does not necessarily mean you have passed verification. The process is happening in the background, and if you pass it, your order will be fulfilled. If you do not, it will most likely be cancelled and refunded.

There are cases where our Compliance Team may require further verification requirements from you. We do not allow verifying more than one Banxa account per person.

Note:

In some cases, a significant increase in order size— such as moving from smaller purchases to much larger amounts— may require additional verification as part of requests from our compliance partners and customer protection processes.