In order to pass verification, please ensure that the name you provide us matches the name written on your government-issued ID. Refrain from using non-alphanumeric characters. Depending on your country of residence, you may use one or all of the following IDs:
- national ID,
- driver’s licence,
You will be asked to submit a photo of your document, as well as a selfie while holding that same document.
Regardless of the document you decide to submit (be it national ID, driver’s licence, or passport), the document needs to be valid and current.
Please ensure that when you take a photo of your document, all information is readable, all details are visible and not obscured in any way (such as for example, your full name, document number, for passports the MRZ number (the long string of characters at the bottom of the page) etc.).
Photo of your document
As for the selfie photo while holding your ID, the selfie photo needs to be clear, not blurry, and without any glare. Your face must be clear, and the information on the document you are holding has to be readable. The photo must be taken on the day of your order.
Selfie photo while holding your ID
Failure to follow instructions may result in your order being delayed or cancelled. We may, in some cases, ask you to resubmit a clear copy of the image. Please also note that creating the order does not necessarily mean you have passed verification. The process is happening in the background, and if you do pass it, your order will be fulfilled. If you do not, it will most likely be cancelled and refunded.
There are cases where our Compliance Team may require further verification requirements from you. We do not allow verifying more than one Banxa account per person.
In some cases, if you jump up suddenly in order size (from a few hundred to multiple thousands of $$$) we may require additional verification at the request of our compliance partners.