Banxa Orders

Order Process

• Banxa customer journey
• I’ve made an order, what is the process now?
• How long will my order take?
• I've not received a confirmation email after placing my order.
• My transaction says it's completed but I don't see the cryptocurrency in my wallet? What do I do?
• Why is my order taking so long to complete?
• I have submitted my order but I need to edit it. What do I do?
• Can I cancel my order?
• What countries are supported by Banxa?
• Why did my order fail?
• How long will my order take?
• Selecting a blockchain for your order

Verification

• What is verification?
• How long does verification take?
• Why am I being asked to verify my identity?
• How do I pass verification?
• Why did my verification fail?
• What methods do you use to verify identification?
• How old do I need to be to buy crypto using Banxa?
• How do I increase my limit?
• I don't have a valid photo ID, what can I do?
• Are there any extra checks that could delay my order?

Payments

• Why is my credit card declined?
• What payment methods can I use with Banxa?
• Can I purchase cryptocurrency using someone else’s bank account or card?
• Can I use a company credit card to buy crypto through Banxa?
• Will a credit card purchase result in a cash advance fee?
• How long will it take to get my cryptocurrency?
• What happens if I deposit funds after my order has expired?
• I put in the wrong wallet address, what do I do?
• What is the limit for Interac payments?
• Can I use a bank transfer to make a purchase?
• PayID & Poli Update
• How to deposit via PIX (Brazil only)

Receiving Your Order

• Where will I receive the cryptocurrency I purchase?
• How long does it take for cryptocurrency to show up in my wallet?
• I sent my receipt but have not received my cryptocurrency, what do I do?
• Why is my order delayed?
• Why is the amount of cryptocurrency I received less than what I expected to receive?

Tutorial Videos

• Binance tutorial video
• Bybit tutorial video
• Changelly tutorial video
• OKEx tutorial video

Refunds and Cancellations

• Can I get a refund?
• Can I cancel my order?
• My transaction didn't go through but I got charged. Will I be refunded?
• I've been charged multiple times, how do I get a refund?
• I asked for a refund and it's been more than 10 business days. What do I do?
• Feedback and Complaints