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Banxa Orders
Navigating through your Banxa order
Order Process
- Banxa customer journey
- I’ve made an order, what is the process now?
- How long will my order take?
- I've not received a confirmation email after placing my order.
- My transaction says it's completed but I don't see the cryptocurrency in my wallet? What do I do?
- Why is my order taking so long to complete?
- I have submitted my order but I need to edit it. What do I do?
- Can I cancel my order?
- What countries are supported by Banxa?
- Why did my order fail?
Verification
- What is verification?
- How long does verification take?
- Why am I being asked to verify my identity?
- How do I pass verification?
- Why did my verification fail?
- What methods do you use to verify identification?
- How old do I need to be to buy crypto using Banxa?
- How do I increase my limit?
- I don't have a valid photo ID, what can I do?
Payments
- Why is my credit card declined?
- What payment methods can I use with Banxa?
- Can I purchase cryptocurrency using someone else’s bank account or card?
- Can I use a company credit card to buy crypto through Banxa?
- Will a credit card purchase result in a cash advance fee?
- How long will it take to get my cryptocurrency?
- What happens if I deposit funds after my order has expired?
- I put in the wrong wallet address, what do I do?
- What is the limit for Interac payments?
- Can I use a bank transfer to make a purchase?
Receiving Your Order
- Where will I receive the cryptocurrency I purchase?
- How long does it take for cryptocurrency to show up in my wallet?
- I sent my receipt but have not received my cryptocurrency, what do I do?
- Why is my order delayed?
- Why is the amount of cryptocurrency I received less than what I expected to receive?