We use secure identity verification methods to help confirm your identity, prevent fraud, and protect customer accounts. Depending on your country and transaction details, this may include verifying your government-issued ID, facial verification (selfie check), and validating personal information provided during your order.
To keep your account secure and comply with regulations, Banxa may ask you to verify your identity. This process is quick and helps protect you from fraud.
What you’ll need:
1. A Valid Government ID
We’ll ask you to upload a clear photo of a government-issued ID, such as:
- Passport
- Driver’s license
- National ID
Make sure your document is valid and all details are clearly visible.
2. A Selfie or Live Check
You may be asked to take a selfie or complete a short live check. This helps us confirm that you’re the same person shown on your ID.
3. Personal Details
We’ll ask for basic information like:
- Full name
- Date of birth
- Address
We use this to verify your identity against trusted sources.
4. Proof of Address (If Required)
In some cases, you may need to provide a document showing your address, such as:
- Utility bill
- Bank statement
This document should usually be recent (within the last 3 months).
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