There are a number of factors that can impact how long it takes for your cryptocurrency to be transferred to your wallet. These include:
- the time you created the order
- the time you completed the verification process
- the payment method you choose (and the time we receive your payment),
- your wallet provider
Even if you have made cryptocurrency purchases with us in the past, it can still sometimes take several hours for you to receive your cryptocurrency. As part of the identity and security checks we complete, we need to check every payment we receive to assess it for legitimacy. Once we have confirmed the payment is legitimate we transfer your cryptocurrency.
This transfer needs to be reconciled by a network (e.g. blockchain or Ethereum network). Sometimes the networks experience delays due to high transaction volumes. Resulting in this reconciliation taking anywhere from a few seconds or potentially a few hours.
Once your identity and payment are verified, it generally takes between 5 minutes and 3 hours for the cryptocurrency to arrive in your wallet.