Banxa is committed to providing a high standard of service for our customers. If you are dissatisfied with the service you have received and wish to submit feedback or a complaint, we shall endeavour to resolve your issue as soon as possible.
How to submit feedback or a complaint
To help us try and resolve your complaint, please submit a ticket to our customer support team.
a clear description of your feedback or complaint;
details of what you would like us to do to fix this matter;
copies of any relevant correspondence or supporting documentation.
Our Review Process
We shall review your issue objectively and equitably. We shall either resolve the issue within 10 business days, or request further supporting information or documentation from you within that time. Once we have completed our review, you will be advised of the findings and any action Banxa has taken. The outcome of our review will be communicated to you in writing.
If you are not satisfied with our response or service, you may contact the Australian Financial Complaints Authority (AFCA). Please see the AFCA website for more details: https://www.afca.org.au