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Yes, there are some limits. When creating an order the site will notify you in case you are below or above these limits (you will receive an error message w...

In accordance with regulations, all parties involved in any first transaction must be digitally verified. The person making the payment must be the same as ...

There may be a couple of reasons why a payment can be declined – an issuing bank or a geographic location that is not supported or the nominal authorisation...

When you first made the order, we reserved the amount that was needed to fund your order. That amount was then put into what is called an authorisation hold...

If you made the deposit after the order has expired, we can still process it – but the rates may change, reflecting the rate at the time of your deposit.

We send cryptocurrency to the wallet address you provide with your order. For example, the Bitcoin address will be 26- 35 characters long (eg. “12XTtbb7A1B2...

This will depend on a few things, such as the time you created the order, the time you completed the verification process, the payment method you choose (an...

Currently, our fiat off-ramp service is only available in Australia, but we are opening new services all the time. Follow us at @BanxaOfficial on Twitter to...

We aim to protect our customers online against fraud, so we follow strict regulations and requirements prior to processing credit card payments. We have to ...