How long will my order take?

Payment time varies due to a number of factors: 

  • The payment method;
  • Whether this is your first order with us;
  • Whether the ID you submit is clear and passes our compliance checks. 

Over 90% of our orders are processed in under 30 minutes. 

However, some aspects of the process are outside of Banxa’s control - blockchain settlement (due to network congestion), delays from your payment method, and external compliance checks. If we are aware of these delays, we will inform our customers via email. 

Payment Methods and Times

Please consider these times for the various payment methods. In some cases, the money will display as deducted from your account, but there is a time delay for this to reach our account/s and be verified. 

Payment Method
Acceptance time
Receipt required
Visa/Mastercard and ApplePay

Payments made with a credit card, debit card or using Apple Pay. Payments are processed with WorldPay.

Payment network available in over 60 countries but only to Dutch customers.

Payment network only available in Canada for interbank transfers. There is a $3000 limit for Interac.

Bank transfers made in Europe.

1 business day
Bank transfer made in the UK using the Enumis payment network.

Uses the Sofort payment network. Only available in some European countries.

1 business dayNo
Bank transfers made in Australia.

1-3 business daysNo
POLi is a payment network only available in Australia.

1 business dayNo

Order payment and fulfilment

Orders are closed without fail or exception 48-72 hours after opening if payment is not received. The expectation is that at order issuance, payment will be initiated within 12 hours unless there are exceptional circumstances. Taking into account payment times, this allows the funds receipt to be confirmed within the time frame. Failure to do so will be decided by Banxa after an evaluation.

Please note that if you make a purchase with a Credit card/Debit card, the transaction will be put through as a pre-authorisation only, to hold the order. Only when the order is fulfilled will the actual payment amount be taken.

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