How long will my order take?

Payment time varies due to a number of factors: 

• The payment method;
• Whether this is your first order with us;
• Whether the ID you submit is clear and passes our compliance checks. 

Over 90% of our orders are processed in under 30 minutes. 

However, some aspects of the process are outside of Banxa’s control - blockchain settlement (due to network congestion), delays from your payment method, and external compliance checks. If we are aware of these delays, we will inform our customers via email. 

Payment Methods and Times

Please consider these times for the various payment methods. In some cases, the money will display as deducted from your account, but there is a time delay for this to reach our account/s and be verified. 

*Acceptance times can vary between different banks or financial institutions. First time transfers can be delayed depending on the financial institution.

Order payment and fulfilment

Orders are closed without fail or exception 48-72 hours after opening if payment is not received. The expectation is that at order issuance, payment will be initiated within 12 hours unless there are exceptional circumstances. Taking into account payment times, this allows the funds receipt to be confirmed within the time frame. Failure to do so will be decided by Banxa after an evaluation.

Please note that if you make a purchase with a Credit card/Debit card, the transaction will be put through as a pre-authorisation only, to hold the order. Only when the order is fulfilled will the actual payment amount be taken.