BANXA Order Process

What is verification?
All persons purchasing cryptocurrency are required to complete a once-off verification of identity process to ensure that they are not purchasing via fraudu...
Thu, 1 Apr, 2021 at 3:29 PM
Why am I being asked to verify my identity?
ID verification is required to prevent fraud and ensure the safety of our customers. It also adds an extra layer of security by ensuring no one but you link...
Thu, 1 Apr, 2021 at 3:32 PM
How do I pass verification?
Ensure that the name you provide us matches the name written on your government-issued ID. You may use the following IDs:   A valid National ID Many coun...
Thu, 1 Apr, 2021 at 3:34 PM
How long will my order take?
Payment time varies due to a number of factors -  By payment method If this is your first order with us Whether the ID you submit is clear and passes ou...
Wed, 7 Apr, 2021 at 1:23 PM
I’ve made an Order, what is the process now?
The Order Flow at Banxa is very simple. There are between 4-6 steps in the Order process, depending on whether you are a new or existing customer.  CRE...
Thu, 1 Apr, 2021 at 3:47 PM
Can I get a refund?
As you may know, digital asset transactions are irrevocable. Once Bitcoin or another coin (ETH, BNB, LNK) are sent, they cannot be refunded or recovered. It...
Thu, 1 Apr, 2021 at 3:48 PM
Can I cancel my order?
Finalised order transactions cannot be cancelled. Once you have gone through PAYMENT VALIDATION, we consider the Order complete. If there is no KYC/ID Check...
Thu, 1 Apr, 2021 at 3:49 PM
I've not received a confirmation email after placing my order
Confirmation emails usually arrive within 10 minutes. If there is a high demand for Order, the delay maybe 30 minutes. If you have not received a confirmati...
Thu, 1 Apr, 2021 at 3:49 PM
I sent my receipt but have not received my bitcoin, what do I do?
In case you haven’t received your bitcoin after 24 hours, please contact us at support.banxa.com Please ensure that the deposit receipt contains the refere...
Thu, 1 Apr, 2021 at 3:51 PM
Why is the amount of cryptocurrency I received less than what I expected to receive?
Every exchange around the world will set its own rate. The Bitcoin conversion displayed on our webpage may differ from the exchange rates shown by for examp...
Thu, 1 Apr, 2021 at 3:51 PM