The Order Flow at Banxa is very simple. There are between 4-6 steps in the Order process, depending on whether you are a new or existing customer. 


  1. CREATE ORDER
  2. ORDER VALIDATION
  3. ID CHECK (KYC) - (New Customer Only) 
  4. PAYMENT CONFIRMATION
  5. FULFILMENT/CANCELLATION
  6. REFUND (Automatic if Order is cancelled)


  1. CREATE ORDER

    You create an order via one of Banxa’s partners.

  2. ORDER VALIDATION

    We confirm the order - Our system is largely automated, in rare cases if there is a payment mismatch (Eg, the card number or name is incorrect) we may need to manually review the order.

  3. ID CHECK/KYC - NEW CUSTOMERS ONLY

    If you have never done an order with us before, we will request you submit your ID and a selfie (depending on which country you are ordering from) and we will check these documents for validity and veracity.

  4. PAYMENT CONFIRMATION

    We will confirm that the payment has been received, and matches the amount of your order. - In some cases, payments may be delayed if there was an error in Step 1.

  5. FULFILMENT

    Banxa will deliver the coins to your nominated wallet address if the payment is validated. CANCELLATION - If there is a name mismatch, a payment failure or ID was never submitted. The Order will be CANCELLED and sent to a refund.

  6. REFUND - (IF ORDER CANCELLED)

    The Funds will be returned to the original account/card they were sent from. This process depends on your bank or payment method and usually takes 10 business days. In some cases (credit card) it has been known to take up to 28 days, based on the card provider.


For more info on REFUNDS please check the REFUNDS entry in the FAQ