How long will my order take?

Most orders complete within 90 minutes once payment clears. A few things outside our control can add time — your bank's processing schedule, blockchain network congestion, and identity checks on first-time orders.

Payment methods and times

Banxa offers a number of ways you can complete your cryptocurrency purchase. Not all methods are available in all countries, so please confirm you have access to a specific payment method. 

When choosing your payment method, please consider the required processing time as this may impact the speed of your purchase being fulfilled. In some cases, the money will display as deducted from your account, but there is a time delay for this to reach our account/s and be verified. 

* First-time transfers with some banks may take longer. If your bank shows the amount as deducted but Banxa hasn't confirmed receipt yet, this is normal — your bank releases funds on its own schedule.

Order expiry

Orders may expire if we haven't received your payment within the applicable payment window. We recommend initiating payment as soon as possible after placing your order to allow sufficient time for the payment to be processed and confirmed.

Please note that payment windows vary depending on the payment method. Make sure to complete your payment within the applicable timeframe to avoid order expiry.

Credit and debit card pre-authorisations

If you pay by card, your bank places a pre-authorisation hold — not a final charge. We finalise the charge when your order is fulfilled. You won't be charged twice.

Troubleshooting

If payment shows "Instant" but you still haven't received your crypto yet, check your transaction on chain for confirmations. 

SEPA / ACH — waiting after 3 business days? Contact Banxa Support with your order ID.

Still waiting more than 4 hours with no email from us? Contact Banxa Support with your order ID.