The time to process your order can vary due to a number of factors:
- The payment method;
- Whether this is your first order with us;
- Whether the ID you submit is clear and passes our compliance checks.
- Blockchain network load
Orders which complete without intervention, are generally completed within 30 minutes.
However, some aspects of the process are outside of Banxa’s control - blockchain settlement (due to network congestion), delays from your payment method, and external compliance checks.
If we are aware of delays impacting large numbers of customers, we will inform you via email.
Payment Methods and Times
Banxa offers a number of ways you can complete your cryptocurrency purchase. Not all methods are available in all countries, so please confirm you have access to a specific payment method.
When choosing your payment method, please consider the required processing time as this may impact the speed of your purchase being fulfilled. In some cases, the money will display as deducted from your account, but there is a time delay for this to reach our account/s and be verified.
*Acceptance Time: the time to complete pre-approval of the transaction amount with the payment entity.
Order payment and fulfilment
Orders will be closed 72 hours after creation if we have not received your payment. The expectation is that at order issuance, payment will be initiated within 12 hours unless there are exceptional circumstances. Taking into account payment times, this allows the funds' receipt to be confirmed within the time frame.
Please note that if you make a purchase with a Credit card/Debit card, the transaction
will be put through as a pre-authorisation only to hold the order. When the order is fulfilled the payment amount will be finalised and taken.