How long will my order take?

The time to process your order can vary due to a number of factors:  

  • The payment method; 
  • Whether this is your first order with us;
  • Whether the ID you submit is clear and passes our compliance checks. 
  • Blockchain network load

Orders which complete without intervention, are generally completed within 30 minutes. 

However, some aspects of the process are outside of Banxa’s control - blockchain settlement (due to network congestion), delays from your payment method, and external compliance checks. 

If we are aware of delays impacting large numbers of customers, we will inform you via email. 

Payment Methods and Times

Banxa offers a number of ways you can complete your cryptocurrency purchase. Not all methods are available in all countries, so please confirm you have access to a specific payment method. 

When choosing your payment method, please consider the required processing time as this may impact the speed of your purchase being fulfilled. In some cases, the money will display as deducted from your account, but there is a time delay for this to reach our account/s and be verified. 


Payment Method

Description

Acceptance time*

Receipt required

Visa/Mastercard and Apple Pay 

Payments made with a credit card, debit card or using Apple Pay. 

Payments are processed with WorldPay.

Instant

No

SEPA

Bank transfers made in Europe.


1 business day

Yes

Sofort 

Uses the Sofort payment network. 

Only available in some European countries. 


1 business day

No

Interac 

Payment network only available in Canada for interbank transfers. 

There is a $3000 limit for Interac purchases.

Instant

No

NPP

Bank transfers made in Australia.


1-3 business days

No

Enumis 

Bank transfer made in the UK using the Enumis payment network.


Instant

No

POLi

POLi is an online payment option that facilitates a Pay Anyone internet banking payment from your bank account to a merchant.
POLi is a payment network only available in Australia.

1 business day

No

Australia Post and Newsagents

Payment made in-store at newsagents and AusPost branches. The customer uses a QR code generated in the order flow to claim the cryptocurrency in-store. Orders can only be processed 45 minutes after the payment has been received. 

45 Minute

No

iDEAL

Payment network available in over 60 countries but only to Dutch customers

Instant

No

*Acceptance Time: the time to complete pre-approval of the transaction amount with the payment entity. 

Order payment and fulfilment

Orders will be closed 72 hours after creation if we have not received your payment. The expectation is that at order issuance, payment will be initiated within 12 hours unless there are exceptional circumstances. Taking into account payment times, this allows the funds' receipt to be confirmed within the time frame.

Please note that if you make a purchase with a Credit card/Debit card, the transaction

will be put through as a pre-authorisation only to hold the order. When the order is fulfilled the payment amount will be finalised and taken.

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