We aim to complete orders as quickly as possible, but in some cases we may need extra information to verify your identity and protect customers. This is more common with first-time purchases.
Why Orders Might Take Longer
• First-time purchases require KYC verification.
• Compliance checks or fraud prevention may delay processing.
• Payment issues may require review.
Check Your Email
• Look for emails from Banxa requesting additional information.
• These emails will explain what we need to process your order.
Typical Processing Times
• Most orders are completed within a few hours if no additional information is needed.
• If you’ve been waiting longer than four hours and haven’t received an email, contact support.
Need More Help?
• Please reach out to our team via the Banxa Support.
• Our team is available 24/7 to assist you.
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