Why did my order fail?

Order failures are usually because there was a payment failure. This might be an issue with the payment method or a delay that resulted in the payment timing out. Please check the error message for further details. 


Should you have ongoing issues with payment please reach out to our support team by submitting a Support Request at support.banxa.com and quote your order ID and the error given. 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article