I've not received a confirmation email after placing my order.

As you progress through the order process Banxa will send you confirmation emails. 

Confirmation emails usually arrive within 10 minutes. If there is a high demand across the networks there may be some delay in processing orders and sending out confirmation emails of 30 minutes or more. 

If you have not received a confirmation within that time, please remember to check your spam or junk mail folders and add banxa.com to your address book or allow list, If you still have not received emails from Banxa, please fill out the Support Request Form so we can assist further. 

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