Are there any extra checks that could delay my order?

From time-to-time Banxa may require additional information from you to complete your order. In some instances, we may also require a phone call to be made for verification purposes. We will email you if this is the case from support@banxa.com asking the best time we can complete the call.  

We would like to highlight that this verification step is to ensure safe purchases are being made within the cryptocurrency space, and please note that we have locked the rate for your order. If we cannot get in touch immediately, rest assured that your order will not be affected. 

The verification phone call you receive will come from one of the following numbers depending on where you are located: 


  • +1 323 970 4575 


  • + 44 114 392 1880 


  • +61 2 7908 2576 


If you miss the call simply reply to the email you received, and we will arrange a new time. 


For information on scams click here or for information on other verifications click here. 



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