Are there any extra checks that could delay my order?

From time to time Banxa may require to confirm additional information from you to complete your order. In some cases we may require a phone call to be made for verification purposes. We will email you if this is the case from support@bitcoinservice.freshdesk.com asking the best time we can complete the call.


The verification phone call you receive will come from one of the following numbers depending where you are located:

  • +1 323 970 4575
  • + 44 114 392 1880
  • +61 2 7908 2576


If you miss the call simply reply to the email you received and we will arrange a new time.

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